USCIS Finds New Success with Its Own End-to-End FOIA Tracking System

The Department of Homeland Security and one of its busiest components, Citizenship and Immigration Services, both say they’ve made notable progress on their Freedom of Information Act backlogs this year, even though they’re fielding more requests than ever.

But, like many aspects of the department, various components have their own disparate approaches, and processing and tracking systems, to handle incoming FOIA requests. A departmentwide approach, which the Government Accountability Office said is key to DHS’ attempts to address its FOIA backlog, isn’t finished yet.

Citizenship and Immigration Services attributes its success — a 64% drop in its FOIA backlog in 2019 — to its new FOIA tracking and processing system, called the Freedom of Information Act Record System (FIRST).

Read more at Federal News Network

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The Government Technology & Services Coalition's Homeland Security Today (HSToday) is the premier news and information resource for the homeland security community, dedicated to elevating the discussions and insights that can support a safe and secure nation. A non-profit magazine and media platform, HSToday provides readers with the whole story, placing facts and comments in context to inform debate and drive realistic solutions to some of the nation’s most vexing security challenges.

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