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AI Chatbot Assists Travelers During Novel Coronavirus Crisis

Bespoke Inc has launched an artificial intelligence chatbot to help travelers concerned about Novel Coronavirus. Bebot will provide information on what is happening with the virus, prevention methods, what to do when infected, updates on travel bans and contact information for government and health services.

With Bebot, users have immediate access to critical information about the coronavirus in English, Simplified Chinese and Traditional Chinese from any mobile device. Bebot shares health and virus-specific information, such as symptoms to look out for, preventative measures to take and treatment procedures. Additionally, Bebot shares the latest news about the outbreak, current statistical information like transmission rates and contact information to government agencies.

The government and health institutions engage and inform very early on through the Bebot platform with travelers and other users. This early engagement has a beneficial cascading effect in containing the future spread of the virus and mitigates the expansion of this pandemic. Bespoke says Bebot also helps in the early detection of virus hotspots and the distribution of a pandemic and makes those insights available to its government partners.

“When the devastating earthquake hit Japan on March 11, 2011, I was on the 20th floor of a high-rise. Monitors started falling, and as I hid under a desk, I tried calling my mother but the phone lines were down. Not knowing what would happen next, this became the longest 15 minutes of my life,” says Bespoke’s CEO Akemi Tsunagawa. “From my personal experiences of that disaster, I wanted to create a service that can assist people in the middle of any emergency. I empathize with people’s fears and the need to receive immediate and accurate information wherever they are.”

Bebot can be accessed here

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