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Sunday, December 10, 2023

FEMA Awards AT&T Four Contracts to Modernize the Agency’s Communications Capabilities

The U.S. Department of Homeland Security Federal Emergency Management Agency (FEMA) has awarded AT&T four separate contracts for modernized communications capabilities to help FEMA improve its ability to deliver its mission to help people before, during, and after disasters.

The four Task Orders, awarded via the General Services Administration’s Enterprise Infrastructure Solutions (EIS) contract, are valued at more than ~$167 million over five years if all options are exercised.

In awarding these agreements, FEMA selects AT&T as its single integrated communications provider for the vast majority of its telecommunications services. These awards allow FEMA to identify and acquire advanced communications capabilities quickly and efficiently.

Under these four awards, AT&T will transition FEMA voice and data systems, wireless LAN capabilities, Contact Center Capability Modernization Program (C3MP), and The National Warning System from legacy technologies to modernized communications in accordance with EIS guidelines on a timeline directed by FEMA.

As an existing FirstNet® subscriber, FEMA can use FirstNet’s wireless capabilities for redundant or alternate access to these data networks. Built with AT&T in partnership with the federal government, FirstNet provides first responders with truly dedicated coverage and capacity when they need it, unique benefits like always-on priority and preemption, and high-quality Band 14 spectrum.

The four contracts encompass:


AT&T will collaborate with FEMA to modernize the FEMA network. AT&T will provide FEMA a voice and data solution that reduces the agency’s enterprise network footprint; lowers management and maintenance resource support costs; increases security and availability; and provides a platform for future scalability, transformation, and modernization options. The solution also offers a flatter network topology (Layers 2 and 3) to enhance and simplify network monitoring.

Wireless WAN (Wi-Fi)

AT&T will continue to provide FEMA with a fully managed solution while moving existing billing to the new EIS contract. Following that, AT&T will collaborate with FEMA to modernize the solution, bringing technologies like Wi-Fi 6 and other enhancements to the forefront of the FEMA mission.

National Warning System (NAWAS)

AT&T will transition the NAWAS legacy technologies to newer services available via EIS through a well-planned, phased, cost-effective, and non-disruptive approach to the new solution with government oversight.

Contact Center Modernization

The FEMA C3MP system provides contact center services for FEMA’s contact centers servicing all inbound calls from disaster survivors to approximately 1,600+ call centers and surge or overflow agents at three primary locations, additional sites, and telework locations nationwide. It also supports more than 200 technical staff and FEMA Finance Center agents.

AT&T will provide FEMA a protected, resilient, survivable, and recoverable contact center solution as well as a path to migrate C3MP to the cloud.

Read more at AT&T

Homeland Security Today
Homeland Security Todayhttp://www.hstoday.us
The Government Technology & Services Coalition's Homeland Security Today (HSToday) is the premier news and information resource for the homeland security community, dedicated to elevating the discussions and insights that can support a safe and secure nation. A non-profit magazine and media platform, HSToday provides readers with the whole story, placing facts and comments in context to inform debate and drive realistic solutions to some of the nation’s most vexing security challenges.

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