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First Response Solution for NG9-1-1 to Improve Public Safety Collaboration

Unify announced it has enhanced its focus on the next-generation 9-1-1 (NG9-1-1) emergency communications market with the introduction of OpenScape First Response, an emergency response solution that provides the ability to respond to emergency situations, irrespective of media, device or location of the citizen, the company announced this week.

OpenScape First Response also enables public safety organizations to accelerate adherence to NG9-1-1.

According to Unify, OpenScape First Response provides inbound and outbound multi-media response and dispatch solutions for multiple locations. OpenScape First Response enables the Public Safety Answering Point (PSAP) to dispatch the correct responder to the emergency location by way of integration into mapping and location applications. It also provides the integrated framework to convert legacy 911 communications infrastructures into SIP-based platforms, enabling communication to and from PSAPs via text messaging (SMS) and video streaming, in addition to voice.

Next Generation 9-1-1 ready means the technology that serves emergency first responders must have the same capabilities and operational enhancements as the public’s multi-channeled communication habits.

“Responding to this imperative,” Unify said, it “is offering OpenScape First Response to make it easier for PSAPs to invest in software that smoothly transitions systems to NG9-1-1.

OpenScape First Response architecture supports voice, text messages or video calls, no matter the volume of data.

“This is particularly important in the case of a natural disaster such as a hurricane, where the emergency communication system must scale to accommodate sudden and unexpected increases in call volumes,” the company said. “Emergency inquiries can be directed to specialized emergency call center personnel in the first instance without manual intervention.

Unify said, “The vast majorityof PSAPs today use hardware-based systems, which are restrictive in nature and are not designed for the requirements of NG9-1-1, which demands solutions that seamlessly integrate across disparate subsystems.”

"The ability to respond to emergency situations fluidly across different media, devices and locations is critical for municipalities as they strive to reduce emergency response times and improve public safety," said Unify Executive Vice President, North America, Dan Papes. "OpenScape First Response provides the collaboration and communication tools public safety organizations require to effectively respond to emergency situations and enables them to smoothly transition systems to NG9-1-1."

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