VINCI Airports has launched a travel assistant that uses facial recognition technology.
Mona allows travelers to set up a customer account by downloading an app to their smartphone either at home or at a terminal in the airport in order to take advantage of this new service, free of charge. Using facial recognition technology, Mona users can go through the various checkpoints in the airport – from luggage drop off to boarding (with the exception of border control) – without making any physical contact, simply by showing their face.
In addition to providing information about flights and the passenger journey in real time, Mona is also able to offer users a number of personalized services and experiences, developed in partnership with airlines and retailers at the airport.
Mona is built around a system that uses biometric data and relationship marketing. It was developed in close collaboration with the French Civil Aviation Authority as part of its “Vision sûreté 2” program, which aims to stimulate innovation to strengthen security and boost competition between operators.
For a one-year trial period, Mona is available to passengers travelling through Lyon‑Saint Exupéry Airport using Transavia (on flights to Porto) and TAP Air Portugal (on flights to Lisbon).