TMR, Inc. seeks a Junior Tech to do Interfaces directly with supported end-users and provide hardware, software, network and applications problem resolution.
After a probationary and training period Junior HDTs should be qualified to perform the following functions:
Serve as the initial point of contact for resolution of desktop/laptop related problems in a 70,000+ end user enterprise.
May be required to provide VIP level support to USSOCOM executive level users and their staff.
Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.
Document, track, resolve, and report on problems and work orders using Remedy ticketing system.
Create, modify, delete user accounts via Active Directory and associated support tools.
Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.
Perform other duties as required.
Security+ CE or DoD equivalent or higher
Must possess minimum interim Secret clearance and be eligible for TS/SCI
Special Operations Force experience (Preferred)
Must be familiar with Dameware and Terminal Services.
Must demonstrate excellent verbal and written communication skills.
Must be able to clearly communicate via phone, portals, email, and instant messaging with end users and technicians.
Will be required to work rotating shift schedules to include nights, weekends, and holidays.
Technical and Management Resources, Inc. is an Equal Opportunity Employer and does not discriminate with regard to race, color, religion, sex, age, national origin, disability, or Vietnam veteran status. This policy affirms TMR’s commitment to the principles of fair employment and the elimination of discriminatory practices. We encourage all employees to take advantage of opportunities for promotion as they occur.