We are seeking an experienced ServiceNow Developer to support the development and implementation of IT Service Management (ITSM), IT Asset Management (ITAM), Hardware Asset Management and Software Asset Management related functions.

ServiceNow Developer possesses extensive functional and technical knowledge of highly specialized applications and operational environments. Possesses experience in analyzing and solving complex problems that need extensive knowledge of the subject matter for effective implementation. Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and implementation phases.

Requirements:

Bachelor’s degree in computer science, business, management, information systems, engineering or related field

8 years of IT experience as ServiceNow Solution development or similar ITSM/ITAM/HAM / SAM Solutions, with demonstrated success on large projects.

Strong understanding of ITSM processes, systems and best practices; with proven track record of ITSM implementation at scale.

Expertise in Incident Management, Problem Management, Change Management, Service Catalog, and CMDB, including performance optimization of ITSM systems.

Experience in ITSM frameworks (ITIL), Agile concepts, development, and testing methodology (SDLC).

Experience in Hardware and Software Asset Management (HAM & SAM) and integrating ITSM solutions with other enterprise / cloud systems and applications.

Knowledge of security best practices and standards related to ITSM.

Strong interpersonal, analytical and problem-solving skills.

Excellent written & verbal communication skills, with excellent stakeholder engagement.