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Saturday, April 19, 2025

American Water Confirms Hack: Customer Portal and Billing Services Suspended

The largest U.S. water utility disconnects customer portal and suspends billing services following a cyberattack.

American Water, the largest regulated water and wastewater utility company in the United States, has fessed up to a cybersecurity incident that forced the shutdown of its customer portal and prompted a temporary suspension of billing services.

The New Jersey company, which serves over 14 million people in 24 states and 18 military installations, said the hack did not negatively affect its water or wastewater facilities or operations and insists its water is safe to drink.

The company did not share technical details on the hack but the language in its public disclosure suggests American Water fell victim to a ransomware compromise.

Read the rest of the story at Security Week.

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The Government Technology & Services Coalition's Homeland Security Today (HSToday) is the premier news and information resource for the homeland security community, dedicated to elevating the discussions and insights that can support a safe and secure nation. A non-profit magazine and media platform, HSToday provides readers with the whole story, placing facts and comments in context to inform debate and drive realistic solutions to some of the nation’s most vexing security challenges.

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