App Failure Led to Long Airport Lines in Third CBP System Crash in Three Years

A relatively brief database outage led to long lines for international travelers Friday, as the Customs and Border Protection agency worked to restart its systems in the wake of another crash—the third in three years.

At around 3:15 p.m. Friday, a key application used to process international arrivals at U.S. airports failed to connect with the associated CBP database, according to an initial investigation. The failure resulted in a widespread crash affecting airports nationwide, forcing customs officers to use other means for screening passengers

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