An independent global survey of 800 CIOs revealed that 73% of organizations say the need for speed in digital innovation is putting customer experience at risk. The study found that on average, organizations release new software updates three times per working hour, as they push to keep up with competitive pressures and soaring consumer expectation.
Looking ahead, 89% of CIOs said they will need to release updates even faster in the future. However, the speed of releases can come at a cost. Nearly two-thirds (64%) of CIOs admitted they are forced to compromise between faster innovation and the need to ensure customers have a great software experience.
“Every organization on the planet is a software company these days. Market leaders like Amazon are releasing multiple software updates every second. Consequently, the modern approach to delivering software is about agile, fast development cycles and releasing into dynamic, hybrid multi-cloud environments,” said Andreas Grabner, DevOps Activist, Dynatrace. “Yet end users also expect the steady flow of new features and updates to work perfectly, without compromise. The challenge for IT is to deliver fast, while moving to a cloud native architecture and maintaining user experience.”
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