Complexity of IT systems and technology, budget constraints, and limited resources pose an increasingly significant challenge to managing federal IT operations, according to a recent survey from Clarus Research Group underwritten by Splunk.
The survey polled 200 federal IT decision makers to examine how the public sector is managing IT operations. The findings revealed that the complexity challenge is preventing the public sector from fully leveraging the value of data analysis and gaining visibility into IT environments across the enterprise.
Over half of the public sector respondents stated that new trends in IT, such as DevOps and the cloud, are adding to complexity rather than simplifying IT operations. Furthermore, forty-seven percent of those surveyed answered “no” or “unsure” to the question of whether their current IT operations tools help improve visibility for their organization.
Limited resources is also a major obstacle, with more than a third of federal respondents citing insufficient IT resources as one of the most significant risks to their agency, department, or organization during the next year.
“These survey results show a tremendous opportunity for public sector leaders. However, it’s also abundantly clear that most of public sector is dealing with increasingly complex IT systems that are hurting organizations’ ability to respond quickly to issues and limiting their visibility across agencies and programs,” said Kevin Davis, vice president of Public Sector, Splunk. “As public sector starts determining budgets for the new fiscal year, it will be critically important for these organizations to invest in technologies that give them a holistic view and insights into their IT operations environments.”
In the year ahead, over three-quarters of respondents said they plan to increase their investment in cloud computing, regulatory and compliance management, and enterprise risk management. Two-thirds plan to start or expand their use of private cloud solutions, while 29 percent will expand their use of public cloud solutions and 25 percent expect to start using public cloud.
Additionally, federal respondents expect to increase use of commercial off-the-shelf solutions over the next year or two.
Although most of the respondents agreed that fully leveraging the insights gained from IT operations data is crucial to achieving their organization’s mission, thirty-nine percent of federal respondents said their organization has enough analytics tools, but they are not fully harnessing their potential. Moreover, over a quarter of federal respondents said their organization does not have enough analytics tools, but plans to invest in them in the near future.
Overall, the research findings point to the overarching theme that the public sector lacks a clear direction for managing IT operations, according to Splunk’s executive summary. However, organizations can be optimistic for the future if they remain committed to making progress towards improving their IT environments and practices.