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AI and Advanced Tech

Applying Design Principles for Responsible AI in Homeland Security

Ana Maria Dimand, Kayla Schwoerer, Andrea S. Patrucco, and Ilia Murtazashvili - August 30, 2024

DHS

Why Improving Customer Experience Is So Vital For The Department of Homeland Security

MaryAnn Monroe & John Mandell - January 19, 2024

Information Technology

OMB Releases Guidance for Digital-First Public Experience

Homeland Security Today - December 3, 2023

Industry News

IRS to Hold Taxpayer Experience Office (TXO) Support Services Industry Day Event

Homeland Security Today - October 13, 2023

DHS

No More ‘Big Bang’ for IT Modernization as DHS Strategy Emphasizes Building Smaller, Data Agility, Smart AI

Bridget Johnson - October 2, 2023

DHS

DHS Establishes New Customer Experience Office

Homeland Security Today - September 13, 2023

Biometrics & ID Management

Customer Experience at DHS with Acting Executive Director Dana Chisnell

Homeland Security Today - August 14, 2023

DHS

PERSPECTIVE: Why Overcoming DHS Customer Service Challenges Matters for National Security

Kurt Steege - July 10, 2023

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