MaryAnn Monroe & John Mandell

MaryAnn Monroe is responsible for developing and integrating Maximus Federal's customer experience strategy into its culture and business strategy. She focuses on understanding and aligning customers’ needs and expectations with the Maximus Federal strategic business objectives to enhance government services and elevate customer experiences to achieve the highest levels of satisfaction, performance, and outcomes. Before joining Maximus, MaryAnn served as director of customer experience, chief of staff, and director of USAGov Contact Center for Technology Transformation Service (within General Services Administration), director of the Cancer Information Service for the National Cancer Institute and National Institutes of Health, director of customer success (public sector) for eGain Corporation, and director of customer experience for HighPoint Global. John Mandell is a technology consulting executive who specializes in transformation engagements across the Homeland Security marketplace, John brings more than a decade of experience in the National Security and DHS sector having sold and delivered engagements to the United States Citizenship and Immigration Services (USCIS), Immigration and Customs Enforcement (ICE), Federal Emergency Management Agency (FEMA), Transportation Security Administration (TSA), Customs and Border Patrol (CBP), and others. He has successfully led complex business development pursuits with contract vehicles up to a $1B and introduced new and emerging technologies to support his clients’ missions. John brings expertise in Digital Transformation, including DevSecOps practices, Cloud, and Advanced Analytics, as well as process improvement and IT services. Prior to joining, Mandell served as Director, Public Sector for Guidehouse (formerly PricewaterhouseCoopers). Earlier in his career, he was a member of the Grant Thornton Global Public Sector team and the BearingPoint Oracle practice.