IndiGo Airlines has responded to the tweet threads of Nandan Kumar, a software engineer who went viral on Wednesday for hacking the airlines’ website and taking advantage of its technical vulnerability to retrieve his lost-luggage swapped mistakenly with a co-passenger.
The airlines issued a statement saying that their data privacy policy restricted them from sharing any passenger’s information. However, they also claimed that their IT processes were completely robust and at no point was their website compromised.
The airlines also thanked Kumar for his feedback and promised a review.