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Tuesday, October 8, 2024

San Francisco’s 911 Response Times at a Low Point

According to the Department of Emergency Management, San Francisco's 911 call dispatchers answered just 72% of calls within 15 seconds in October, the latest month available. That's the lowest share of any month in the last six years.

Valerie Tucker has a tough job even in ideal conditions. As a 911 dispatcher in San Francisco, she handles a barrage of high-stakes and often traumatic situations every day, coordinating the city’s response to emergency calls.

But right now, conditions are far from ideal. Tucker and her fellow dispatchers are working longer hours and getting fewer breaks. Many are on the verge of burnout, she said. And increasingly, they’re unable to keep up with the constant stream of calls that indicate their city is waking up to a turbulent, post-pandemic status quo.

“It’s dire straits for sure around here, and it’s not getting any better,” Tucker said. “Most of us in the room are starting to (ask), is this worth it?”

Read the rest of the story at GovTech, here.

Homeland Security Today
Homeland Security Todayhttp://www.hstoday.us
The Government Technology & Services Coalition's Homeland Security Today (HSToday) is the premier news and information resource for the homeland security community, dedicated to elevating the discussions and insights that can support a safe and secure nation. A non-profit magazine and media platform, HSToday provides readers with the whole story, placing facts and comments in context to inform debate and drive realistic solutions to some of the nation’s most vexing security challenges.

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