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Friday, March 1, 2024

Accenture Debuts Platform That Automated 40,000 Roles

Accenture Plc, the global consulting firm, will begin selling software and services that it’s already used internally to automate tasks and redeploy about 40,000 workers.

The new platform, that’s been five years in development, suggests ways to streamline and automate processes in areas such as finance and accounting, marketing and procurement. Debbie Polishook, the group chief executive officer of Accenture Operations, said that all its workers affected have been retrained by the company for other jobs. Over the time the company was developing SynOps its headcount kept growing. It currently employs 469,000 people, up from 425,000 in 2017.

Accenture Operations, the company’s outsourcing unit, once used human workers in mostly low-wage countries such as India, to handle routine data entry and customer service tasks for clients. Now that unit is hoping this new software will help clients’ achieve further savings by — at least in some cases — eliminating the need for humans altogether.

Read more at Bloomberg.


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The Government Technology & Services Coalition's Homeland Security Today (HSToday) is the premier news and information resource for the homeland security community, dedicated to elevating the discussions and insights that can support a safe and secure nation. A non-profit magazine and media platform, HSToday provides readers with the whole story, placing facts and comments in context to inform debate and drive realistic solutions to some of the nation’s most vexing security challenges.

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