Congress Moves to Make IRS More Customer-Friendly by Passing Taxpayer First Act

Congress recently took a stab at revamping the Internal Revenue Service to improve customer service and mend its tattered reputation so that deciding between dealing with the agency and having one’s teeth drilled isn’t such a difficult choice.

Key provisions in the Taxpayer First Act —  passed by the House and Senate earlier this month — range from improvements in technology systems and the strengthening of taxpayer rights, to creation of an independent office of appeals and expansion of a program that will let all taxpayers obtain a personal identification number to better guard against tax refund fraud.

The act now sits with President Donald Trump, who is expected to sign it.

Read more at the Pittsburgh Post-Gazette

The Government Technology & Services Coalition's Homeland Security Today (HSToday) is the premier news and information resource for the homeland security community, dedicated to elevating the discussions and insights that can support a safe and secure nation. A non-profit magazine and media platform, HSToday provides readers with the whole story, placing facts and comments in context to inform debate and drive realistic solutions to some of the nation’s most vexing security challenges.

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