Seattle-Tacoma International Airport (SEA) has celebrated the one-millionth user of its SEA Spot Saver program, the popular free tool for travelers to reserve their space in TSA screening lines.
SEA was the first airport in the country to implement a free program like Spot Saver. Today many airports around the country offer a similar service.
Originally launched in 2021 as a pilot program with Alaska Airlines and Delta Air Lines, Spot Saver was the first-of-its-kind virtual queuing program piloted and refined at SEA. In September 2021, the program became permanent and has expanded to all general screening checkpoints serving passengers from 5:00 a.m. to 10:00 p.m. Spot Saver now allows travelers to make reservations anytime between five days to three hours before their flight.
SEA celebrated the customer service success of this innovative model by surprising the one-millionth SEA Spot Saver user with a package of SEA swag, a free ticket from Alaska Airlines, a day pass to The Club @ SEA, and a gift card to Salty’s at the SEA in Central Terminal.
“SEA Spot Saver has been critical to helping passengers get through our security checkpoints predictably and efficiently,” said SEA Airport Managing Director Lance Lyttle. “Hitting the one-millionth user of SEA Spot Saver also shows that our passengers love the service. We are committed to a five-star airport experience and free tools like SEA Spot Saver are critical to helping us get there.”
Survey data from SEA Spot Saver users shows:
- 97% were satisfied with their SEA Spot Saver experience.
- 62% used the time saved waiting in line to check out SEA’s dining and retail options.
- 56% of users were first-time users.
SEA Spot Saver is a free program that is available to all travelers without a membership. Here is SEA’s guide for travelers wanting to make use of the program:
- Up to five days before your flight, sign up in advance or when you arrive at SEA’s ticketing level of the terminal.
- Register by filling-in flight details, the number of people in your party, and contact information to save your spot.
- Once you’re at the airport, do whatever you need or want to do in the meantime! Check your bags, grab some coffee, spend more time with loved ones, or just walk up at your appointment time.
- Go to your assigned checkpoint and look for the SEA Spot Saver logo or use the interactive map for step-by-step directions. SEA Spot Saver is available at TSA Checkpoints 3 and 5 (closest to the C, D, and N Gates) or at TSA Checkpoint 2 (closest to the A, B, and S Gates).
- Show airport staff confirmation of your appointment and go through screening.
Read more at the Port of Seattle
