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CACI Beat Out 29 Competitors for $983M DHS OCIO Desktop Support Services (DSS) BPA

Megan Norris
By Megan Norris
September 29, 2025

A subsidiary of CACI International – CACI NSS, LLC – was one of 30 to submit bids and secured a 5-year single award blanket purchase agreement (BPA). The contract is to provide desktop support services to the Department of Homeland Security (DHS) Office of the Chief Information Officer (OCIO).

Desktop Support Services (DSS) 3.0 is a support contract that will operate, maintain, and improve information technology services and processes as DHS strives to meet its mission and move toward achieving its long-term strategic vision. According to the statement of work (SOW), CACI will be providing IT support to DHS Headquarters for three OCIO goals:

Goal 1 – Mission Support: Implement advanced technology and partnerships to safeguard the American people, homeland, and values.

Goal 2 – Service Support: Ensure IT service excellence through workforce recruitment, engagement, and retention.

Goal 3 – Operations Support: Maintain infrastructure and operations supporting application deployment, including engineering, server management, security services, ITIL management, and support desk services.

For more details on the award, view the Federal Procurement Data System contract.

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Megan Norris has a unique combination of experience in writing and editing as well as law enforcement and homeland security that led to her joining Homeland Security Today staff in January 2025. She founded her company, Norris Editorial and Writing Services, following her 2018 retirement from the Federal Air Marshal Service (FAMS), based on her career experience prior to joining the FAMS. Megan worked as a Communications Manager – handling public relations, media training, crisis communications and speechwriting, website copywriting, and more – for a variety of organizations, such as the American Red Cross of Greater Chicago, Brookdale Living, and Advocate Illinois Masonic Medical Center. Upon becoming a Federal Air Marshal in 2006, Megan spent the next 12 years providing covert law enforcement for domestic and international missions. While a Federal Air Marshal, she also was selected for assignments such as Public Affairs Officer and within the Taskings Division based on her background in media relations, writing, and editing. She also became a certified firearms instructor, physical fitness instructor, legal and investigative instructor, and Glock and Sig Sauer armorer as a Federal Air Marshal Training Instructor. After retiring from FAMS, Megan obtained a credential as a Certified Professional Résumé Writer to assist federal law enforcement and civilian employees with their job application documents. In addition to authoring articles, drafting web copy, and copyediting and proofreading client submissions, Megan works with a lot of clients on résumés, cover letters, executive bios, SES packages, and interview preparation. As such, she presented “Creating Effective Job Application Documents for Female Law Enforcement and Civilian Career Advancement” at the 2024 Women in Federal Law Enforcement (WIFLE) Annual Leadership Conference in Washington, DC, and is a regular contributor to WIFLE's Quarterly Newsletter. Megan holds a Master of Science in Integrated Marketing Communications from Roosevelt University in Chicago, and a Bachelor of Arts in English/Journalism with a minor in Political Analysis from Miami University, Oxford, Ohio.

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